Privacy Policy

Last updated: February 2026

Muse App Inc (“Muse”, “Company”, “we”, “us”, or “our”) operates the Muse platform and related services (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Service and explains your privacy rights.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Company refers to Muse App Inc, 9854 National Blvd #1316, Los Angeles, CA 90034, United States.
  • Service refers to the Muse website, desktop applications, livestream features, virtual camps, and related services.
  • Personal Data means information that identifies or relates to an identifiable individual.
  • Usage Data means data collected automatically from the use of the Service.
  • Service Provider means a third party that processes data on behalf of the Company.
  • You means the individual or entity using the Service.

Collecting and Using Your Personal Data

Information We Collect

Account Information

We may collect your name, email address, password, role or profession, use case information, industry details, and other information you voluntarily provide.

Livestream and Session Information

When you host or participate in livestreams, virtual camps, or sessions, we may collect audio and video streams, chat messages, reactions, queue submissions, uploaded music or other content, and session metadata.

Queue submissions may include email address, artist name, song name, description, and social media handles.

Cloud recordings may be stored where enabled.

Content uploaded within private sessions is not made public unless explicitly streamed or shared by the user.

Files Uploaded in Chat

Files uploaded within chat or sessions are stored and transmitted to session participants as part of the Service.

Guest Access

Some features may be accessible without an account. We may collect IP address, browser type, device information, usage logs, and display name if provided.

Payment and Subscription Information

Payments are processed by third-party payment processors. We do not store full credit card numbers. We may receive billing name and email, subscription plan, payment status, transaction timestamps, and partial payment method details.

Usage and Technical Data

We collect IP address, device type, operating system, session duration, feature usage, and diagnostic data for security, analytics, fraud prevention, and compliance.

Tracking Technologies and Cookies

We use cookies, pixels, and similar technologies for authentication, analytics, and advertising.

We use tools including Google Tag Manager and Facebook Pixel.

We may use email addresses to create custom audiences on advertising platforms to deliver targeted ads to existing users.

You may control cookies through your browser settings.

How We Use Personal Data

We use Personal Data to:

  • Provide, operate, and maintain the Service
  • Manage accounts and subscriptions
  • Facilitate livestreaming and sessions
  • Store and manage cloud recordings
  • Distribute uploaded files to participants
  • Process payments
  • Communicate with users
  • Improve the Service
  • Conduct analytics
  • Deliver marketing and advertising
  • Ensure security and prevent fraud
  • Comply with legal obligations

For public livestreams, we may use recordings or clips for promotional purposes on the Service, Company websites, and Company social media channels.

How We Share Personal Data

We do not sell personal information.

We may share Personal Data:

  • With Service Providers that support the Service
  • In connection with a merger, acquisition, or business transfer
  • With other users when you participate in public livestreams or sessions
  • When required by law
  • With your consent

If you are located in the European Economic Area or the United Kingdom, we process Personal Data under the following lawful bases:

  • Performance of a contract when providing the Service
  • Legitimate interests, including improving the Service, security, and fraud prevention
  • Consent where required for marketing communications or certain tracking technologies
  • Compliance with legal obligations

International data transfers are conducted using appropriate safeguards where required by law, including Standard Contractual Clauses where applicable.

California Privacy Rights

If you are a California resident, you may have the right to:

  • Request to know what personal information we collect, use, disclose, or share
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise your rights, contact support@musesessions.co. We may verify your identity before fulfilling your request. We respond to verified requests within the timeframes required by applicable law.

Retention of Personal Data

We retain Personal Data as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for analytics and security purposes.

Transfer of Personal Data

Personal Data may be processed in the United States and other jurisdictions where our Service Providers operate. By using the Service, you understand that your information may be transferred internationally. We use appropriate safeguards where required.

Security of Personal Data

We use commercially reasonable technical and organizational safeguards to protect Personal Data. No system can guarantee absolute security.

Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect Personal Data from children under 13.

If Muse is used by a school or educational institution, the institution is responsible for obtaining any required parental or guardian consent. Muse processes student information solely to provide the Service to the institution.

The Service may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revision.

Contact Us

Muse App Inc
9854 National Blvd #1316
Los Angeles, CA 90034
United States
support@musesessions.co